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The three most common causes are an ad blocker in your test browser, a Content Security Policy that blocks the collection endpoint, and a tag-manager trigger that never fires. The troubleshooting guide walks through each one with a quick check. Read the full answer.

This almost always happens on single-page apps when automatic page views and manual aurora('page') calls are both enabled. Turn one of them off. Read the full answer.

Alerts fire once, when a lead first crosses the threshold. Check quiet hours, daily alert limits and whether the lead was qualified during a re-score, which never sends alerts. Read the full answer.

Nothing is deleted immediately. History beyond the Starter plan's 30-day window stays available for 60 days, so you can export it or upgrade again without losing anything. Read the full answer.

Use Forgot password on the login page; the reset link is valid for 30 minutes. If your workspace uses SSO, sign in through your identity provider instead. Read the full answer.

Yes. Upgrades take effect immediately and are prorated. Downgrades and switches between monthly and annual billing apply from the next billing date. Read the full answer.