Weighted round-robin, Teams actions and a searchable docs site
A release focused on routing flexibility and finding answers faster. Weighted round-robin lets mixed-seniority teams share leads fairly, and the new documentation is searchable from anywhere with Ctrl/⌘ K.
New
- Weighted round-robin. Give each person a share of the rotation, such as 40 / 30 / 30. Assignment methods
- Microsoft Teams actions. Claim, Snooze and Open buttons on Teams lead cards, matching Slack. Microsoft Teams
- Documentation search. Search every guide and API page with Ctrl K (Windows, Linux) or ⌘ K (macOS), with keyboard navigation and deep links.
Improved
- Routing test mode now shows every rule that was evaluated and why it did or didn't match.
- Daily alert limits can be set per person instead of per workspace.
- Visitor profiles load about 40% faster for accounts with more than 10,000 events.
Fixed
- Quiet-hours summaries were sometimes sent twice when a destination was edited during quiet hours.
- HubSpot owner changes made while a sync was running could be overwritten by Aurora.